Citizen Charter

Citizen Charter

At the Raigad Hospital and Research Centre, our primary objective is to deliver high-quality and essential healthcare to patients while offering extensive learning opportunities to our medical students and future healthcare leaders. With 400 beds, we serve a population within a 40-kilometer radius, addressing the healthcare needs of areas around Mumbai and Pune.

We uphold the six core principles of the Citizen Charter movement at both Raigad Hospital and Research Centre (RHRC) and Dr. Nandkumar Yadavrao Tasgaonkar Institute of Medical Sciences (NYTIMS):

  1. We commit to continuous enhancement of healthcare quality and the integration of cutting-edge medical technology.
  2. We offer diverse avenues for students through a variety of super-speciality departments to elevate patient care.
  3. We hold our staff and faculty to the highest standards of protocol and management at all levels.
  4. We ensure optimal value for patients, providing affordable services while maintaining excellence.
  5. We maintain accountability, pursuing perfection in all actions and decisions taken.
  6. We prioritize transparency with staff, patients, and affiliated organizations, addressing grievances promptly.

Our services, available to all without discrimination of caste, sex, religion, or social status, encompass:

  • Comprehensive clinical, surgical, and non-clinical departments.
  • Round-the-clock emergency services, in-house pharmacy, and reception.
  • Outpatient department (OPD) timings from 9 am to 5 pm.
  • State-of-the-art Radiology and Pathology departments.
  • Six major operation theaters and multiple minor operation theaters.
  • 24/7 Obstetric and Gynaecology department for emergency and scheduled procedures.

These patient-centric services, delivered at affordable rates, underscore our unwavering commitment to maintaining quality healthcare standards.

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